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1. How can
I make reservations without giving my credit card information
online?
2. What is your phone number,
fax number, mailing address?
3. Do you have guest
parking? And how much does it cost?
4. How far are you from the
airport?
5. Do you serve breakfast?
6. How do I get to your
hotel?
7. What is the difference in
room types: Standard, Superior, Deluxe, Premium, Kitchenette?
8. Do you have rooms with
kitchens?
9. Do you have air
conditioning?
10. How for are you from the
beach?
11. Can I have a King or
Queen size bed?
12. Can I book a room using
my friend's, mother's, uncle's....credit card as arrival
guarantee?
13. How much is my rate
including tax?
14. Can I email my credit
card information to guarantee my reservation?
15. Can I rent a car?
16.
How old do I have to check in and do I need a credit card?
17. Can I check in a
reservation made under my friend's name?
18. Are there any additional charges for
3rd & 4th persons?
19. What is the maximum Adults allowed to
stay in one room?
1. How can I make
reservations without giving my credit card information online?
You will find two Reservation Forms on our site, you are welcome
to use the form which is sent by email, then phone or fax your
credit card information. **please do not forget the expiration
date
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2. What is your phone number, fax
number, mailing address?
US & Canada: (808) 921-3203 or (800) 247-1903
Inter-Island (800) 342-1557
Fax: (808) 923-2541
Send mail to: 2375 Ala Wai Blvd.
Honolulu, HI 96815
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3. Do you have guest parking? And
how much does it cost?
We offer parking for your rental car at $15 + tax a day. Guests
who book directly with us will get 50% off.
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4. How far are you from the
airport?
The hotel is about 9 miles from Honolulu International Airport (HNL),
about 20-30 minutes drive.
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5. Do you serve breakfast?
We offer complimentary (free!) continental breakfast to all
guests daily, consisting of coffee, tea, juice, fruit, yogurt, pastries, and
toast.
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6. How do I get to your hotel?
If coming by shuttle or taxi just tell them the name of the
hotel and they will know the directions, now that's easy!
Driving yourself? Leave the airport on H1 East, take Nimitz
Highway which turns into Ala Moana Boulevard, stay on Ala Moana
Boulevard which will bring you to Kalakaua Avenue, you can only
turn right... Kalakaua Avenue will split into Kuhio Avenue
toward the left... turn onto Kuhio and the Waikiki Gateway Hotel
will be your very first hotel on the right.
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7. What is the difference in room
types: Standard, Deluxe, Premium, Kitchenette?
The difference in room categories is the height of floor....
higher floors are higher categories, corners are Premium.
Kitchenette rooms are on our 4th-9th floors.
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8. Do you have rooms with kitchens?
Yes, we have new kitchenette rooms. Our kitchenette
rooms have a stove top, sink, microwave, toaster, coffee maker,
refrigerator, complete dishware for 4, and pots and pans. It's
everything you need for your home away from home.
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9. Do you have air conditioning?
Definitely.... all rooms and the lobby are air conditioned.
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10. How far are you from the
beach?
There is a beautiful park just across the street from the hotel,
and a ten minute walk through the park brings you
right to Waikiki beaches.
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11. Can I have a King or Queen
size bed?
King beds are available but not guaranteed. We have a limited number of
Queens size beds, which you may "request" (we cannot
guarantee). Most rooms have one double bed and one single bed.
We have rooms with two double beds, and rooms with 3 single
beds.... also available upon "request".
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12. Can I book a room using my
friend's, mother's, uncle 's.... credit card as arrival
guarantee?
Your friend, mother or uncle must mail or fax us a Letter of
Authorization to use their card for your room reservation. The
letter must state your reservation, card holders name, card
number, expiration date, and card holder's signature(photo copy
both the front & back of the card). A valid ID is also
necessary (photocopy of both the front & back). See #2 for fax number
or mailing address.
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13. How much is my rate
including tax?
Accommodation rate times the state tax (11.962%). Just take
your room rate, i.e. $74 x 11.962% = $82.85 per night.
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14. Can I email my credit card
information to guarantee my reservation?
Our online Reservation Form is a secure site. Regular email is
not secure. You may email it if you like... it is up to you.
It would be safer to phone, see #2.
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15. Can I rent a car?
All rental car information can be booked at our Expedia
Activities Desk.
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16. How old do I have to check in and
do I need a credit card?
18 years of age and valid identification in the form of a passport, driver's license
or state ID is required. Credit card is not necessary but a
$50.00
room deposit is added in addition to the room and tax.
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17. Can I check
in a reservation made under my friend's name?
No, only register guests can confirm
reservations.
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18. Are there any
additional charges for 3rd & 4th persons?
Yes, our rooms
are based on double occupancy and any additional guests would be
$28.00 - $30.00 + tax per day/per person.
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19. What is the
maximum Adults allowed to stay in one room?
Four (excluding Single category rooms).
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